Step 01Define the job
Together, we choose a clear use case: support, sales, reminders, appointments, or feedback. We define who the agent will speak to, what a successful call looks like, and when a person should take over.
Step 02Add your knowledge
You share your FAQs, policies, product information, and approved answers. We organise this knowledge and agree on how the agent should respond when an answer is missing.
Step 03Shape the voice
We help you choose a supported language, voice, tone, and greeting. You review sample conversations and approve the agent’s boundaries and handoff rules.
Step 04Connect calling
We provide a physical SIM, eSIM, or activated business number for your calling setup. We connect the number to your agent and check the call routing before launch.
Step 05Connect tools
We connect the business systems your use case needs, such as a CRM, booking calendar, or order service. You approve what the agent can read and which actions it can perform.
Step 06Test real situations
We run sample calls with interruptions, accents, unclear requests, and missing information. Your team reviews the answers, system actions, and handoffs so issues can be corrected before launch.
Step 07Approve and launch
You approve the tested agent and calling workflow. We publish that version, confirm the operating settings, and start with the scope your team is ready to manage.
Step 08Learn and improve
We review transcripts, system activity, call outcomes, and usage with your team. Changes are tested and reviewed before a new version is published.